Registration and Networking – Tea and Coffee

MC Introduction

Kevin Chambers, Quality Assurance Manager – EMA

To Infinity and Beyond – Owning high performance

• High performance only matters if you can stay at the top – key factors to building your long term engagement strategy
• Team Dynamics and your skills matrix – balancing the skills you need with the team you have
• Top 10 tips for setting audacious team goals and getting your team to drive them
• Managing success – determination, drive and passion

Sir Gordon Tietjens , Former Coach – All Blacks Sevens>

The Art of Emotional Intelligence – Know your people and lead them

• Behaviour is the only evidence – reactions, logic and what’s really happening upstairs
• Facing the hard truths of leadership – how to make it work for you
• Building meaningful relationships that don’t cross boundaries – the fine line of leadership
• Do you really know what your team think? – strategies that keep you connected with your business

Deb Bell, Employability Coordinator – Toi Ohomai Institute of Technology

The Economy of NOW: A digital approach to customer relationships

• Customer expectations – where they are now and, more importantly, where they are headed
• Using big data to better know your customers and build long-term relationships
• Manufacturing is now a service – when the products themselves aren’t enough
• Your Digital Organisation – putting customers at the centre of your choices

Rebecca Caroe, Founder and CEO – Creative Agency Secrets

Networking Break – Morning Tea

Developing your people and your teams – Driving peak performance

• Building your empire and making sure your people have the right skills to fight the good fight
• Up skilling isn’t always the priority – making time on a never-ending cycle
• Learning as a journey – on boarding, continuous development and succession plans.
• Measuring and ensuring training ROI – getting what you need and proving it’s worth it
• Collaboration, community knowledge & mining the gold within your business

Kevin Chambers, Quality Assurance Manager – EMA

Building business cases and leading projects – Tackling the big stuff

• The Big Picture – defining purpose, viability and critical path
• The Pitch – your board, your team, your partners – picking which angle and for who
• The Tools – leading, communicating & negotiating
• The Team – roles, responsibilities and staying on track

Allison Lawton, Director – Avid Creative

Networking Break – Lunch

Managing Difficult Employees – Make them great or get them out

• Behaviours & attitudes – taking charge of rogue employees
• Developing performance improvement plans that deliver results
• Measuring the intangibles – key signs it might be over
• The tough call – poor performance, misconduct or exit

Lou Baddiley, Consultant – EMA

Mature Workers meets Millenials – Managing the people you have

• Multiple Generations – differing work attitudes, desires and what’s driving your teams
• Harnessing the mature worker as a business advisor
• Job design, team structures and how to get the most out of all the talent you have
• Deciding when it’s time to say goodbye – when medical incapacity and the working relationship has taken its toll.

Gwynn Jennings, Talent and Culture Manager – IBM

From Authority to Access – Challenging the status quo and becoming a lean machine

• The six biggest snags slowing your business down
• Removing hurdles and frustrations to maximise efficiency
• Overcoming Resistance – when the system doesn’t want to change
• Building a culture of continuous improvement – putting it in the hands of the people

Glenn Manahi – Passionate Continuous Improvement Mentor, Trainer, Coach and Business Helper

Networking Break – Afternoon Tea

How to get, keep and make the most of great people

• Building your business transformation case – redeployment, restructure and knowing where your unit needs to be
• Understanding your people, identifying opportunities and creating challenges
• Reward and Recognition – knowing which carrot to dangle and when
• Redeploying existing talent – best fit for the best teams
• Inside, Outside and offshore – the who’s, the how’s and the must knows

Steve Pinder , Area Commercial Manager – Westpac

Beyond the Sales – A new way of thinking about leadership

• The Rotorua Destination Story – maintaining strong company culture
• Learning from the failures and what we discovered
• Building a culture of accountability
• Driving culture & organisational change
• Strategies for business growth and transformation

Michelle Templer, Chief Executive – Destination Rotorua

MC Closing Comments

Kevin Chambers, Quality Assurance Manager – EMA